Shipping policy

This policy applies to hats sold by What If It All Goes Right, operated by RITMO ENERGY LLC.

Where we ship

We currently offer delivery to the 48 contiguous United States and Washington, DC. Alaska, Hawaii, US territories and military postal addresses are outside our initial shipping area.

Shipping price

Standard shipping is $4.69 per order within our current shipping area. Applicable taxes and the final total are shown before you pay. We currently offer standard shipping only.

Made to order

Your hat is embroidered to order before it ships. Please allow approximately 1–2 weeks for standard US delivery, including production. This is an estimate, not a guaranteed arrival date. Production capacity, holidays, carrier delays and address issues can affect delivery. We will contact you if we learn of a material delay affecting your order.

Tracking

We will email your tracking details when the shipment is prepared. Carrier tracking can take time to show its first scan. Orders containing multiple items may arrive in separate packages.

Address changes and cancellations

Check your delivery address before placing an order. Email sup@ritmoenergy.com promptly if you need a change or cancellation. We can make changes only before production begins; a request is not confirmed until we reply.

Delivery problems

If your package is delayed, missing, damaged or incorrect, contact us with your order number and tracking details. We will investigate with the fulfillment partner and carrier and arrange an appropriate resolution. See our return and refund policy for return conditions and defect support.

Contact

sup@ritmoenergy.com
RITMO ENERGY LLC, operating What If It All Goes Right
75 East 3rd Street, Sheridan, Wyoming 82801, United States

Previous DR. WELLS orders

Orders previously placed with DR. WELLS retain their original shipping terms below. The earlier free and express shipping offers do not apply to hat orders.

Effective date: September 5, 2026

Where we ship

DR. WELLS currently ships eligible orders to addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or military bases. Address eligibility is confirmed at checkout.

Processing and delivery

Orders are produced and fulfilled by our third-party fulfillment partner. Processing normally takes 1 to 5 business days before the order is handed to the carrier. After processing, standard carrier transit normally takes 2 to 4 business days and express carrier transit normally takes 1 to 3 business days. As a practical estimate, standard orders usually arrive in 3 to 9 business days and express orders usually arrive in 2 to 8 business days after the order is accepted. These are estimates, not guarantees.

Carrier conditions, weather, holidays, inventory availability, address issues, and other events outside our reasonable control may extend these timeframes.

Shipping charges and tracking

Available shipping methods and charges are shown before you complete checkout. Standard shipping is free on eligible orders to the contiguous United States, with no minimum order value. Express shipping is currently $15. Tracking information is emailed when it becomes available from the fulfillment partner or carrier.

Address changes and cancellations

Please review your delivery address before placing an order. If an address is incorrect, email care@getdrwells.com immediately. Orders can enter production quickly. We cannot guarantee an address change or cancellation after an order has been accepted for fulfillment.

Delayed, missing, damaged, refused, or returned shipments

If a package appears lost or arrives damaged, email us with your order number, tracking information, and clear photographs where applicable. Lost-package claims must be reported within 30 days after the estimated delivery date, and damage or fulfillment-error claims must be reported within 30 days after delivery. We will review the issue with the carrier and fulfillment partner. Approved fulfillment errors may be replaced or refunded.

Packages returned because of an incorrect or incomplete address, refusal, failure to claim the shipment, customs issues, or other customer-controlled circumstances may require a new shipping charge and may not qualify for a refund, except where required by law. See our Return and Refund Policy for additional details.

Contact

Shipping questions: care@getdrwells.com
Merchant: RITMO ENERGY LLC, doing business as DR. WELLS
Business contact address: 75 East 3rd Street, Sheridan, Wyoming 82801, United States